FAQs
How long does shipping take?
We offer worldwide shipping. Most orders are processed within 1-2 business days. Delivery times vary by destination. You will receive a tracking notification once your order ships.
What is your return/exchange policy?
We accept returns and exchanges for items in original condition within 14 days of delivery. Please initiate your request through our website. Return shipping is the customer’s responsibility; we cover shipping for exchanges or store credit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal.
How do I know what size to order?
Please refer to the detailed size chart provided on each product page. Measure yourself and compare your measurements to the chart for the best fit. If you need further assistance, please contact us.
How do I care for my pole wear?
To ensure longevity, hand wash your pole wear in cold water with a mild detergent and lay flat to dry. Avoid machine washing, drying, bleaching, and ironing to prevent damage to the fabrics and elastics.
Are your products suitable for actual pole dancing?
Yes, absolutely! Our designs are created by pole dancers for pole dancers. We prioritize high-quality, grippy fabrics, secure closures, and durable construction to support performance and movement.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
I entered the wrong shipping address. What can I do?
Please contact us immediately. If your order has not yet been processed, we may be able to update the address. We are not responsible for orders shipped to an incorrect address provided at checkout.
My order is taking longer than expected to arrive. What should I do?
You can track your order using the link provided in your shipping confirmation email. If there are significant delays or issues with the tracking information, please get in touch with us for assistance.
Can I cancel or change my order?
We process orders quickly. Please contact us as soon as possible if you need to cancel or make a change. We will try to accommodate your request if the order has not been shipped.
Are your products only for pole dancing?
While designed for pole fitness, our apparel is also great for yoga, dance, gymnastics, and other active pursuits, or simply as stylish everyday wear.
Do you have a physical store?
We are currently an online-only retailer. This allows us to offer a wider selection and keep our prices competitive.
Do you offer gift cards?
Yes! Digital gift cards are available for purchase on our site. They are delivered via email and can be used towards any purchase.
How can I stay updated on new launches and sales?
Follow us on our social media channels and subscribe to our newsletter at the bottom of our website for the latest updates, exclusive offers, and new product announcements.